Refund policy

At ROHHZ, every garment is a labor of love crafted with care, time, and attention to detail, and curated exclusively for each client. Because every piece is bespoke and custom-made, we are unable to accept returns or exchanges on garments, as they are created especially for you.

For accessories, we do allow returns and exchanges under the following conditions:

The item must be unused, unworn, and returned in its original packaging with all tags intact.
Requests must be initiated within 7 days of delivery.
Exchanges are subject to stock availability.

As a policy, we do not offer refunds. However, for eligible accessory returns, we will be happy to arrange an exchange or provide a credit note for future purchases.

Please note that for international orders, returns, exchanges, and refunds are not applicable, including on accessories.