Privacy policy

Welcome to ROHHZ. Your privacy is extremely important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website [www.rohhz.com] or interact with our services. Please read this policy carefully to understand our views and practices regarding your personal information.

1. Information We Collect
We may collect and process the following types of information:

a) Personal Information

• ●  Fullname,emailaddress,phonenumber,billingandshippingaddress.

• ●  Payment details (processed securely via third-party payment gateways;

  we do not store credit/debit card details).

• ●  Accountlogincredentials(ifyoucreateanaccount).

  b) Non-Personal & Technical Information

• ●  IP address, browser type, operating system, and device type.

• ●  Pages visited, time spent on site, and clickstream data (collected through

  cookies and analytics tools).
  c) User-Provided Information

• ●  Informationsubmittedthroughforms(contactus,newslettersign-ups, event registrations).

• ●  Reviews, comments, or other content you post on our website or social media platforms.

2. How We Use Your Information

We use your information for purposes including:

• ●  To process and deliver your orders efficiently.

• ●  To send order confirmations, shipping updates, and support responses.

• ●  To personalize your shopping experience and recommend products.

• ●  To improve website functionality, layout, and performance.

• ●  Tosendpromotionaloffers,newsletters,andeventupdates(withyour

  consent).

• ●  Todetect,investigate,andpreventfraudorunauthorizedaccess.

  3. Legal Basis for Processing

  Depending on your location, we rely on the following legal grounds to process

your data:

• ●  Contractualnecessity:Tofulfillordersandprovideservices.

• ●  Legitimate interests: To improve customer experience, prevent fraud, and

  market our services.

• ●  Consent: For marketing communications and optional cookies.

• ●  Legalobligations:Tocomplywithlawsandregulations.

  4. Sharing Your Information
  We do not sell or rent your information. However, we may share it with:

  • ●  Trusted Service Providers: Payment processors, delivery companies, IT support, email marketing platforms, and analytics providers.

  • ●  Business Transfers: If we undergo a merger, acquisition, or restructuring, your data may be transferred as part of business assets.

  • ●  Legal Compliance: To comply with applicable laws, court orders, or governmental requests.

    5. Cookies & Tracking Technologies We use cookies, pixels, and similar technologies to:

• ●  Rememberyourpreferences(e.g.,language,cartitems).

• ●  Analyze website performance and improve functionality.

• ●  Deliver relevant advertising and measure campaign effectiveness.

  You can manage or disable cookies in your browser settings, but some features may not function properly without them.

  6. Data Retention

  We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. For example:

• ●  Order records are kept for accounting and compliance.

• ●  Marketing data is retained until you unsubscribe or request deletion.

  7. Data Security

  We use encryption, firewalls, and secure servers to safeguard your information. While we take industry-standard precautions, no transmission over the internet can be guaranteed 100% secure. You share your data with us at your own risk.

  8. International Users

  If you access our website outside of India, please note that your data may be transferred to and processed in India, where data protection laws may differ from your jurisdiction. By using our site, you consent to such transfers.

  9. Your Rights
  Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the right to:

•   Request access to the data we hold about you. 

•   Request correction or deletion of your personal data.

•  Withdraw consent for marketing communications. 

• Opt out of data sharing with third parties.

• File a complaint with your local data protection authority.

  To exercise your rights, contact us at rohhzofficial@gmail.com  

  10. Third-Party Links 

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

11. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected such information, we will promptly delete it.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and significant changes will be communicated via email or website notice.